ALL BIKES COME WITH 12 MONTH WARRANTY

Each unit comes with our 7 day money back guarantee or cooling off period. You have 7 days to decide if you are going to keep it or not. If within this 7 day period you don't want it, return it to us unused and we will refund you the purchase price. After this 7 day period has expired you will not be entitled to your money back.
Additionally from the date of receipt you have 12 months cover with the manufacturer - simply meaning that if a problem occurs with your product after the initial 7 day period has elapsed (which the supply of spare parts cannot rectify) you can return the unit to us and we will have the manufacturer repair or if need be replace the unit for you providing the fault is found to be a result of either a manufacturing or material defect.

If the manufacturer finds that the problem is due to misuse or neglect they reserve the right to levy a charge for the repair and return of the bicycle.

All our products are manufactured to the relevant British or European Safety Standards.

Our aim is to despatch all orders placed before 14:00 GMT within 48 hours of receiving the order, subject to stock availability (If we are unable to validate your order, you will receive an email to inform you of this).
Estimated delivery timescales within 1 - 5 Working Days
The other circumstance which may cause a delay is when the delivery service itself has a problem. This, again, is a rare situation but is unfortunately beyond our control. In these situations, we will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.
Damaged Goods
We will take great care to ensure that you receive your goods in perfect condition and that they are in good working order. However, if your goods are damaged or faulty, please email customer care info@createbikes.com
Complaints / Feedback / Recommendations
Please feel free to give us any feedback, recommendations or comments about our service and website. We take this very seriously and aim to deal with any problems or difficulties in a timely, fair and effective manner. Please email us on info@createbikes.com

We export to 27 European Economic Area (EEA) Member States, listed below
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom

For the remaining 5 EEA countries and 7 Cooperating countries listed below, please email your enquiry to our sales team info@info@createbikes.com
Iceland, Liechtenstein, Norway, Switzerland, Turkey, Albania, Bosnia and Herzegovina, Croatia, Kosovo under the UN SCR 1244/99, Macedonia, FYR of Montenegro, Serbia